Refund policy

We accept returns and exchanges under the following conditions:

• Return & exchange requests must be made within 14 days of receiving your order

• Items must be unused, in brand new condition, with all original tags attached

• Customer is responsible for return shipping costs

We reserve the right to refuse returns that do not meet these criteria.

To initiate a return, contact: handmande@hartandhook.com

Refunds will be issued to the original payment method once the item is received and inspected.