Terms of service

Overview

This website is operated by Hart & Hook LLC. Throughout the site, the terms “we,” “us,” and “our” refer to Hart & Hook LLC. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions.

If you do not agree to all terms, you may not access the website or use any services.

Online Store Terms

By using this site, you confirm that you are at least the age of majority in your state or have given consent for a minor to use this site.

You may not use our products for any illegal or unauthorized purpose or violate any laws in your jurisdiction.

Any breach of these Terms may result in immediate termination of your access.

Products & Availability

Hart & Hook offers a mix of handmade and small-batch produced items. Due to the nature of our products:

Items may have slight variations in color, stitching, and appearance
Availability is limited and subject to change without notice
We reserve the right to discontinue any product at any time

We make every effort to display products as accurately as possible, but cannot guarantee that your screen’s display of colors will be exact.

Pricing & Payments

All prices are listed in USD and are subject to change without notice.

We reserve the right to:

Refuse or cancel any order at our discretion
Limit quantities purchased per person, household, or order

If we cancel or modify an order, we may attempt to notify you via the contact information provided.

Shipping

Shipping times are estimates and not guaranteed.

Hart & Hook LLC is not responsible for delays caused by:

Carriers (USPS, UPS, etc.)
Weather or natural events
Incorrect shipping information provided by the customer

Once an order has been handed off to the carrier, responsibility transfers to the carrier.

Returns & Exchanges

We accept returns and exchanges under the following conditions:

Return & exchange requests must be made within 14 days of receiving your order
Items must be unused, in brand new condition, with all original tags attached
Customer is responsible for return shipping costs

We reserve the right to refuse returns that do not meet these criteria.

To initiate a return, contact: handmande@hartandhook.com

Refunds will be issued to the original payment method once the item is received and inspected.

Order Accuracy

You agree to provide current, complete, and accurate purchase and account information.

We are not responsible for issues resulting from incorrect information, including shipping errors.

Intellectual Property

All content on this site, including images, branding, product designs, logos, and copy, is the property of Hart & Hook LLC and may not be used, reproduced, or distributed without written permission.

Limitation of Liability

To the fullest extent permitted by law, Hart & Hook LLC shall not be liable for any direct, indirect, incidental, or consequential damages resulting from:

Use or misuse of our products
Delays or interruptions in service
Errors or inaccuracies on the site

All products are provided “as is” without warranties of any kind, express or implied.

Indemnification

You agree to indemnify and hold harmless Hart & Hook LLC from any claim or demand arising from your breach of these Terms or violation of any law or third-party rights.